Return and refund policy

At trazevion™, your satisfaction is important to us. If your purchase doesn't meet your expectations, we're here to help. Please review the information below to understand our return, exchange, and refund procedures.

1. Return Window

We offer a 30-day return period beginning on the date your order is delivered.

To qualify for a return, your product must:

Be unused and in its original condition
Include all original packaging and accessories
Be free from damage caused after delivery
Be accompanied by proof of purchase or your order confirmation

Products that do not meet these requirements may not be eligible for a refund.

2. Requesting a Return

Before sending any item back, please contact our customer support team.

Email: service@trazevion.com

Once your request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return authorization and shipping information.

Please note: Returns sent without prior approval cannot be accepted or processed.

3. Damaged, Defective, or Incorrect Items

We recommend inspecting your order as soon as it arrives.

If you receive:

A damaged product
A manufacturing defect
The wrong item
Missing components

please contact us promptly and include photos showing the issue. Our team will review the situation and work toward an appropriate solution as quickly as possible.

4. Items That Cannot Be Returned

For hygiene, safety, and other practical reasons, certain products are not eligible for return.

These include, but are not limited to:

Personalized or custom-made products
Perishable goods
Personal care or hygiene-related items
Hazardous materials or flammable products
Gift cards
Clearance or final-sale merchandise

Shipping charges paid when placing the order are generally non-refundable unless otherwise required by law.

If you're unsure whether your purchase qualifies, please contact us before initiating a return.

5. Exchanges

If you would like a different product or variation, the simplest solution is to request a return for the original item (if eligible) and place a new order after your return has been approved.

This helps ensure the quickest processing time and product availability.

6. European Union Customers

For orders delivered to countries within the European Union, consumers may have the legal right to withdraw from their purchase within 14 days of receiving the goods.

To qualify:

Products must remain unused.
Original packaging should be retained.
Proof of purchase is required.

These statutory consumer rights apply independently of our standard return policy where required by applicable law.

7. Refund Process

After your returned package is received, our team will inspect the item to verify its condition.

If your return is approved:

Your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 10 business days after approval.

Please remember that your financial institution or card issuer may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us for assistance.